Shipping Policy

Last Updated: June 11, 2024

Thank you for shopping at rudamia.top, operated by Katsprovsky. We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how your order will be processed and delivered.

Order Processing Time

  • All orders are processed and shipped from our location at 3028 Burton Avenue, Memphis, TN, US.
  • Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays) after your order has been placed.
  • You will receive a confirmation email once your order has been placed successfully. Another email with tracking information will be sent once your order has been shipped.

Shipping Methods & Delivery Estimates

We offer various shipping methods to meet your needs. Delivery times are estimates and may vary based on your location and chosen shipping method.

  • Standard Shipping: Estimated delivery within 5-10 business days after processing.
  • Expedited Shipping: Available for select regions, with estimated delivery within 2-4 business days after processing. (Please note that expedited options and costs will be presented at checkout if available for your location).

Please note that business days do not include weekends or public holidays.

Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions of your order, and your delivery address.
  • You will see the exact shipping cost for your order at checkout before completing your purchase.
  • Free Standard Shipping: We are pleased to offer free standard shipping on all orders totaling over $50 USD (after any discounts applied, and before taxes).

International Shipping

Katsprovsky is happy to offer international shipping to a select range of countries.

  • Currently, we ship to the United States (US) and the European Union (EU) member countries.
  • For international orders, please be aware that customs duties, taxes, and fees may be imposed by the destination country’s government. These charges are the sole responsibility of the recipient and are not included in the item price or shipping cost.
  • We recommend checking with your local customs office for potential charges before placing an international order.
  • International delivery times can vary significantly due to customs processing in the destination country.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your package’s journey directly on the carrier’s website.

Shipping Address

Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for re-shipping fees.

Damaged or Lost Packages

If your order arrives damaged, or if a package is lost in transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible. Please retain all packaging materials and damaged goods as they may be required for a claim.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 901-649-3203
  • Address: Katsprovsky, 3028 Burton Avenue, Memphis, TN, US