Refund and Returns Policy

Effective Date: September 19, 2023

At Katsprovsky (operating as rudamia.top), we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a straightforward return policy.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Eligibility for a Return

To be eligible for a return, your item must meet the following conditions:

  • The item must be unworn, unused, and in the same condition that you received it.
  • The item must have all original tags attached.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.
  • Downloadable software products.

Please contact us if you have questions or concerns about your specific item.

How to Start a Return

To start a return, please contact us at [email protected]. In your email, please provide:

  1. Your order number.
  2. The item(s) you wish to return.
  3. The reason for the return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return and you still haven’t received your refund, please contact us at [email protected].

Return Shipping

Unless the return is due to a defect or an error on our part, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Information

For any questions regarding our Refund and Returns Policy, please contact us:

  • Company Name: Katsprovsky
  • Website: rudamia.top
  • Address: 3028 Burton Avenue, Memphis, TN, US
  • Email: [email protected]
  • Phone: 901-649-3203